Frequently Asked Questions
Q: Who is WestLink?A:
WestLink Communications is a GSM wireless carrier serving western, central and
northeastern Kansas with the latest in advanced voice and data services. From its initial development in 1999 as
a Kansas-owned and Kansas-operated service provider, WestLink has emerged as one of the region’s leading wireless
operators with a state of the art local network and enhanced nationwide coverage.
WestLink is a wholly owned subsidiary of Pioneer Communications, a wireline telecommunications provider serving western Kansas.
From its headquarters in Ulysses, Kansas, Pioneer has connected rural communities for more than five decades, and today delivers
a full suite of services including telephone, cable television and high-speed Internet. WestLink continues that tradition in
wireless communications, with a commitment to local customer service, affordable value and delivery of the latest in mobile technologies.
To learn more about WestLink and their lineup of affordable plans and today's hottest phones and accessories, please call or
visit your nearest WestLink customer service location.
Q: What is the Coverage area?A: Click here to view our Coverage area maps.
Q: What Plans do you have?A: Click here to view our WestLink Phone Plans. We'll have one to suit your needs.
Q: What Services can I use?A:
- Phone Protection
- Nationwide Long Distance
- MMS Picture Messaging
- MyPics LOGIN
- Outgoing Text Messaging
- Smartphone Data Plans
- 411 Enhanced Directory Assistance
Q: What Pre-Paid Plans does WestLink have?A: Check out WestLink's Pre-Paid Plans
Q: How do I monitor how many minutes I have used?A:
If you are a pay-as-you-go subscriber, you
will receive a recording prior to placing a call or after, that indicates how much money is left on your phone.
If you are a monthly subscriber, you can use call timers to approximate where you are at for the month. Call timers are ONLY
estimates because no rounding of calls is performed.
Q: How do I contact Customer ServiceA:
If you have any questions, please feel free to contact our
customer service hotline. You can reach us from 8 am to 6 pm, Monday through Friday by dialing 611 from your WestLink PCS
phone (this is always a free call)or toll free at 1-800-360-7893. If we are unavailable, please leave a detailed message
including a number where we can reach you. We will return your call as quickly as possible.
WestLink Digital Calling Feature Definitions
WestLink's Digital features allow you to make the most use of your new WestLink Digital phone. Please remember that all phone
menu systems are a little different. This guide is general in nature. Please consult the user's guide included with your phone
for detailed settings information.
Q: What is Caller ID?A:
Calls that are received show the caller ID of the person calling you. Caller ID also sends your phone number when you
make a call. The Caller ID function is located in the "Settings" portion of your phone's menu. It may be labeled as
"caller ID" or "send own number." You can turn your caller ID function on or off.
Q: What is Call Waiting?A:
This feature lets you know when another call is coming in while one is already in progress. Call Waiting allows you
to place a call on hold, and answer that second incoming call. Not all handsets support Call Waiting.
Q: What happens when Call Waiting is activated on your handset?:A:
A beep and visual indicator comes on to let you know that you have another call coming in and if available, the caller ID
of the incoming caller.
To answer an incoming call when you are already on the phone: Press the talk or send button. This automatically places your
first call on hold and answers the second call.
To Switch between calls: Press the talk or send button. Each time you press the talk or send button, you will switch between callers.
Q: What is Call Forwarding?A:
Call Forwarding gives you the ability to forward your phone's incoming calls to another number of your choice. Within
your menu, you can select to: "Forward when you are not able to take calls"
: This function will allow your phone to ring
several times before transferring the call on to the other number you have selected whether it be a home number, voicemail,
"Forward all voice calls"
: Will automatically transfer your call to your forwarding number without ever ringing to your WestLink phone.
Q: What is Six Way Calling?A:
This feature, sometimes called conference calling, allows you to make a call, place that call on hold, and then place a
second call. You and your other parties can then be combined into a single call allowing all six of you to talk. Since
multiple phone lines will be in use, please be advised that the airtime will be charged to your phone as multiple calls.
Q: What is WestLink Text Messaging (Short Messaging System)?A:
Text Messaging (or SMS) allows you to communicate with all other WestLink customers in text mode.
Using your phone's menu system, scroll to "Messages", and select the option for "Text Messages". Here you can view your
, for text messages you've received to your phone, your "Outbox"
for any saved messages you have
written and "Write messages"
where you create your messages. Using the phone's keypad, type your message in
(for example: for an A, hit the 2 key once. For an L, hit the 5 key 3 times quickly). Some phones are equipped with
predictive text. Please refer to your user's guide for additional information on this function. After you have completed
your text, select "Options" or "Send" to send the message. Enter the phone number of the person who is to receive your message.
The system will attempt to send the message for 24 hours. If it cannot be sent, it will be deleted. You can save your
messages to resend at a later time. Your messages should be less than 160 characters.
Q: What is Wireless Email Address?A:
From your PC send an email to a WestLink phone. Using your favorite email browser and Plain Text as the format, send an email
to a 10 digit WestLink phone firstname.lastname@example.org
For example: email@example.com