Frequently Asked Questions

• Q: Who is WestLink?
  A: WestLink Communications is a GSM wireless carrier serving western, central and northeastern Kansas with the latest in advanced voice and data services. From its initial development in 1999 as a Kansas-owned and Kansas-operated service provider, WestLink has emerged as one of the region’s leading wireless operators with a state of the art local network and enhanced nationwide coverage.
  
  WestLink is a wholly owned subsidiary of Pioneer Communications, a wireline telecommunications provider serving western Kansas. From its headquarters in Ulysses, Kansas, Pioneer has connected rural communities for more than five decades, and today delivers a full suite of services including telephone, cable television and high-speed Internet. WestLink continues that tradition in wireless communications, with a commitment to local customer service, affordable value and delivery of the latest in mobile technologies.
  
  To learn more about WestLink and their lineup of affordable plans and today's hottest phones and accessories, please call or visit your nearest WestLink customer service location.
  
  
• Q: What is the Coverage area?
  A: Click here to view our Coverage area maps.



• Q: What Plans do you have?
  A: Click here to view our WestLink Phone Plans. We'll have one to suit your needs.



• Q: What Services can I use?
  A:
  • Phone Protection
  • Nationwide Long Distance
  • WAP
  • MMS Picture Messaging
  • MyPics LOGIN
  • Outgoing Text Messaging
  • Smartphone Data Plans
  • 411 Enhanced Directory Assistance
  
  
• Q: What Pre-Paid Plans does WestLink have?
  A: Check out WestLink's Pre-Paid Plans



• Q: How do I monitor how many minutes I have used?
  A: If you are a pay-as-you-go subscriber, you will receive a recording prior to placing a call or after, that indicates how much money is left on your phone.
  If you are a monthly subscriber, you can use call timers to approximate where you are at for the month. Call timers are ONLY estimates because no rounding of calls is performed.
  
  
• Q: How do I contact Customer Service
  A: If you have any questions, please feel free to contact our customer service hotline. You can reach us from 8 am to 6 pm, Monday through Friday by dialing 611 from your WestLink PCS phone (this is always a free call)or toll free at 1-800-360-7893. If we are unavailable, please leave a detailed message including a number where we can reach you. We will return your call as quickly as possible.