Billing and Payment Information
Thank you for choosing WestLink Communications as your wireless provider. Billing originates from WestLink's headquarters office in Ulysses, Kansas.
Your monthly bill contains a listing of charges, credits, payments, total amount due, and due date for payment. Service is provided on a month-to-month basis and begins the day service is installed.
Payments that you have made but do not appear on the bill as a credit should be deducted from the "Total Amount Due" before you make the payment.
The "Amount Due Date" on the bill refers to the current month's charges and does not extend to any previous billing due dates or payment arrangements.
An explanation of the various charges, charge codes, call codes, rates, and schedules, along with a verification of the accuracy of this bill, can be obtained at any WestLink customer service location or by calling
Customer Service toll free at 1-800-360-7893.
WestLink offers many payment options, including AutoPay
and Online Pay
. Please view our Payment Options page for more details.
Billing inquiries or service-related questions should be directed to a WestLink Customer Service representative
Discrepancies should be reported within 20 days of the date of the bill to allow necessary adjustments to be made before the next bill cycle. If a portion of your
bill is incorrect or disputed, that amount only may be deducted from your payment. All other charges must be paid to avoid
interruption of service. Please contact any WestLink Customer Service location
to report a suspected error.
A "Late Payment Fee" will be applied when the previous month's bill has not been paid in full, leaving an unpaid
balance carried forward. The charge is applied to the total amount carried forward and is included in the amount due
on the current bill. Service and equipment are billed one month in advance. If you begin service or make any additions
or changes to existing service in the middle of the billing period, your bill will show a proration. This amount
represents the partial month charge or credit from the date of the addition or change to the next bill date. Failure
to make payment on your account may result in an interruption of service and reconnection fees. Any check returned
to WestLink marked "No Sufficient Funds" or otherwise unpaid will be subject to an additional charge.
As required by federal, state and local government laws, WestLink computes and collects taxes, fees and assessments
that include 911 Service, Federal Tax, State Tax, Local Tax, Intrastate Toll Tax, Taxes on Roaming,
State Universal Service Fund (USF) Surcharge, Relay Service Surcharge,
and Local Number Portability Fee. Your bill may also include a
Carrier Cost Recovery Fee. For more information
and an explanation of the carges and fees found on your bill, please contact your nearest
Pioneer Communications Customer Service location.
Explanation of Charges that may appear on your WestLink bill.
A state/local government charge to fund emergency 911 services, such as fire and rescue.
Number Portability Charge
The Telecommunications Act of 1996 requires that service providers ensure that customers are able to retain their existing numbers when they switch from one service provider to another. Established by the FCC, this is a fixed, monthly charge that allows local companies to recover some of their costs to provide number "portability" to customers.
information on Local Number Portability, please visit the FCC website.
KUSF Safe Harbor
Allows wireless carriers to use a default percentage of
intrastate and interstate revenues to report retail revenues to the KUSF.
For more information on the Kansas Universal Service Fund, please visit the KCC website.
Universal Service Fund
The federal government established national programs to support universal telephone service. This fund assists with the costs of providing "affordable" services to low-income individuals and to residents in rural, high-cost areas. In addition, Congress has expanded the program to help schools, libraries and rural health care providers obtain advanced services, such as Internet access. All providers of telecommunications services contribute to the support of these programs. The amount on your bill depends on the services you order and the number of telephone lines you have. Generally, the surcharge is applied per line. This rate may be adjusted quarterly.
For more information on the Universal Service Fund, please visit the FCC website.
Carrier Cost Recovery Fee
This fee aids WestLink in the recovery of costs associated with providing state-to-state long distance service, including expenses
for national regulatory fees; this recovery fee is not an end-user tax or charge required by the government.
HorseThief Reservoir Tax
This is a sales tax of 1% applicable to residents of the
four-county HorseThief Reservoir Benefit District, comprised of Hodgeman,
Finney, Ford and Gray counties. Proceeds of the special county-level tax are
directed to development of the HorseThief Reservoir and Park in the Pawnee Watershed District near Jetmore,
Kansas. Additional information about this tax can be found at the official
Federal, State, Local & Other Taxes
These are excise and franchise taxes for telecommunications services assessed by the federal government, state of Kansas, and local cities and counties. Taxes will vary depending on your location.